Privacy Policy

At Pure Connect Cleaning, we value the trust you place in us when you invite us into your home or office. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

1. Information We Collect We collect information that allows us to provide a high-quality, personalized cleaning experience. This includes:

  • Personal Identification Information: Name, email address, phone number, and physical service address.
  • Payment Information: Credit card details or billing information (processed securely through third-party payment processors).
  • Property Details: Square footage, presence of pets, entry instructions (e.g., gate codes or key locations), and specific cleaning preferences or sensitivities.
  • Communication Data: Records of your inquiries, feedback, or requests via email, text, or our website contact forms.
  • Data Collection: We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. The information will be collected via the website contact form, email, rental agreement, or third-party reservation systems.
  • Data Usage: We use your data solely to send appointment reminders.
    Data Security: We protect your data with secure storage measures to prevent unauthorized access.
  • Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.
    MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan. Messages are recurring, and message frequency variesContact Pure Connect Cleaning at 770-679-8486 or info@pureconnectcleaning.com for HELP or to STOP receiving messages. Opt-Out: You can opt out of the SMS list at any time by texting, emailing, or replying STOP or UNSUBSCRIBE to info@pureconnectcleaning.com or 770-679-8486. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours. You can send HELP for additional assistance, and you will receive a text including our Phone number, email and website. We are here to help you.
  • Non-Sharing Clause: We do not share your data with third parties for marketing purposes. Pure Connect Cleaning will not sell, rent, or share the collected mobile numbers

2. How We Use Your Information We use the information we collect to:

  • Schedule and confirm cleaning appointments.
  • Process payments and issue invoices.
  • Communicate updates, service reminders, or promotional offers (which you may opt out of at any time).
  • Improve our service quality based on your feedback.
  • Ensure the safety and security of our staff and your property.

3. Sharing Your Information We do not sell, rent, or trade your personal information to third parties. We only share information with:

  • Service Providers: Third-party vendors who assist with payment processing, email delivery, or scheduling software.
  • Legal Obligations: If required by law, we may disclose information to comply with legal processes or protect the rights and safety of our company and clients.

4. Data Security We implement industry-standard security measures to maintain the safety of your personal information. Digital data is stored on secure servers, and any physical access information (such as keys or entry codes) is handled with strict internal protocols to ensure your property remains secure.

5. Your Choices and Rights You have the right to:

  • Access & Update: Request a copy of the data we hold about you or ask us to correct inaccuracies.
  • Opt-Out: Unsubscribe from marketing communications by following the “unsubscribe” link in emails or contacting us directly.
  • Deletion: Request that we delete your personal information, subject to certain legal or billing requirements.

6. Cookies and Tracking Our website may use cookies to enhance your browsing experience and analyze site traffic. You can choose to disable cookies through your browser settings, though this may affect the functionality of certain site features.

7. Changes to This Policy Pure Connect Cleaning reserves the right to update this Privacy Policy at any time. We will notify you of any significant changes by posting the new policy on our website and updating the “Last Updated” date at the top of this page.

8. Contact Us If you have any questions or concerns about this Privacy Policy, please contact us at: Pure Connect Cleaning (770) 679-8486 info@pureconnectcleaning.com

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