Privacy Policy
At Pure Connect Cleaning, we value the trust you place in us when you invite us into your home or office. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.
1. Information We Collect We collect information that allows us to provide a high-quality, personalized cleaning experience. This includes:
- Personal Identification Information: Name, email address, phone number, and physical service address.
- Payment Information: Credit card details or billing information (processed securely through third-party payment processors).
- Property Details: Square footage, presence of pets, entry instructions (e.g., gate codes or key locations), and specific cleaning preferences or sensitivities.
- Communication Data: Records of your inquiries, feedback, or requests via email, text, or our website contact forms.
2. How We Use Your Information We use the information we collect to:
- Schedule and confirm cleaning appointments.
- Process payments and issue invoices.
- Communicate updates, service reminders, or promotional offers (which you may opt out of at any time).
- Improve our service quality based on your feedback.
- Ensure the safety and security of our staff and your property.
3. Sharing Your Information We do not sell, rent, or trade your personal information to third parties. We only share information with:
- Service Providers: Third-party vendors who assist with payment processing, email delivery, or scheduling software.
- Legal Obligations: If required by law, we may disclose information to comply with legal processes or protect the rights and safety of our company and clients.
4. Data Security We implement industry-standard security measures to maintain the safety of your personal information. Digital data is stored on secure servers, and any physical access information (such as keys or entry codes) is handled with strict internal protocols to ensure your property remains secure.
5. Your Choices and Rights You have the right to:
- Access & Update: Request a copy of the data we hold about you or ask us to correct inaccuracies.
- Opt-Out: Unsubscribe from marketing communications by following the “unsubscribe” link in emails or contacting us directly.
- Deletion: Request that we delete your personal information, subject to certain legal or billing requirements.
6. Cookies and Tracking Our website may use cookies to enhance your browsing experience and analyze site traffic. You can choose to disable cookies through your browser settings, though this may affect the functionality of certain site features.
7. Changes to This Policy Pure Connect Cleaning reserves the right to update this Privacy Policy at any time. We will notify you of any significant changes by posting the new policy on our website and updating the “Last Updated” date at the top of this page.
8. Contact Us If you have any questions or concerns about this Privacy Policy, please contact us at: Pure Connect Cleaning (770) 679-8486 info@pureconnectcleaning.com